Tenant Services: Answering Your Frequently Asked Questions
Oceans Managing Group is committed to creating outstanding rental experiences for the tenants who rent our homes. When you live in a property professionally managed by us, you can expect responsiveness, transparency, and support. We’re here to answer your questions and provide direction.
Answering Your Lease-Related Questions
How Do I Pay Rent?
Rental payments are due on or before the first day of every month. Monthly bills will not be mailed, and it is your responsibility to ensure payment reaches us by the due date. Holidays and weekends do not affect the date your rent is due.
What Payment Methods Are Acceptable?
Cashier’s check, personal check, or money order, made payable to: Oceans Managing Group (OMG) 761 W Granada Blvd, Ormond Beach, FL, 32174. Online rental payments are also available through your tenant portal.
Can I Change My Locks When I Move In?
What If I’m Renting in an HOA?
Can I Host Guests Who Come to Town?
Are Pets Allowed?
Can I Install My Own Alarm or a Satellite TV Dish?
Maintenance FAQs
What If There’s a Maintenance Emergency?
What If There’s a Basic Maintenance Request?
Can I Make My Own Repairs?
Who is Responsible for Landscaping and Lawn Care?
Moving Out FAQs
How Much Notice Do I Have to Give?
Put your notice to vacate in writing at least 30 days before you plan to leave. Once we receive your notice, we will provide you with Move Out Instructions, and following those instructions will help you to get your full security deposit back.
What Are the Move-Out Instructions?
- Clean the inside and outside of the property, including appliances, floor coverings and floors. We will deduct any cleaning fees that are necessary to restore the property to its pre-move in condition.
- Dispose of all trash and garbage. This includes food in the fridge.
- Close and lock all doors and windows.
- Have any carpets professionally cleaned, and provide us with the receipt when you return the keys.
- Make sure the lawn looks good. Cut and edge the grass, trim shrubs, weed flower beds and clean up the exterior and the gutters.
- Provide all utility services and the mail with your move-out date and forwarding address.
- Turn off the icemaker if you have one and empty the ice bucket.
- Return your keys, garage door openers, and other things belonging to the property to our office. You’ll also need the “Tenant’s Return of Possession” form signed and completed.
For more information, consult your Tenant Handbook or contact us at Oceans Managing Group.
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Ready to Work with Oceans Luxury Realty®?
Whether you're a prospective tenant or a property owner, our team is here to help.
We’re happy to answer your questions and provide the support you need. From leasing to property management, we’ll guide you through every step of the process to ensure a smooth, stress-free experience.
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