Tenant Services: Answering Your Frequently Asked Questions

Name: Oceans Managing Group
Address: 761 W Granada Blvd, Ormond Beach, FL, 32174
Telephone: 386-255-8585
Price range: $$

Oceans Managing Group is committed to creating outstanding rental experiences for the tenants who rent our homes. When you live in a property professionally managed by us, you can expect responsiveness, transparency, and support. We’re here to answer your questions and provide direction.

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Answering Your Lease-Related Questions

How Do I Pay Rent?

Rental payments are due on or before the first day of every month. Monthly bills will not be mailed, and it is your responsibility to ensure payment reaches us by the due date. Holidays and weekends do not affect the date your rent is due.

What Payment Methods Are Acceptable?

Cashier’s check, personal check, or money order, made payable to: Oceans Managing Group (OMG) 761 W Granada Blvd, Ormond Beach, FL, 32174. Online rental payments are also available through your tenant portal.

Can I Change My Locks When I Move In?

Not without prior approval. Alteration or replacement of locks, installation of bolts, knockers, mirrors, or other attachments to the interior or exterior of doors requires approval of OMG. We must have keys to each lock on the house.

What If I’m Renting in an HOA?

You are responsible to obtain a copy of the condo or homeowner association’s restrictive covenants or declaration and rules. You must abide by all applicable rules and regulations.

Can I Host Guests Who Come to Town?

A reasonable number of guests may occupy the premises without prior written consent if stay is limited to 72 hours. You will be responsible for the behavior of your guests, and all portions of this agreement apply to your guests.

Are Pets Allowed?

Pets are only permitted in certain properties and with the permission of both the homeowner and your property management team at OMG. You’ll need to sign and agree to our pet policy and pay the pet fee or pet rent that is charged per-pet. If we have to spray for fleas or make any pet-related repairs, you will be responsible for those costs.

Can I Install My Own Alarm or a Satellite TV Dish?

Only with prior written permission. If we approve an alarm, the security/alarm code must be provided to us within 48 hours of the activation of the system.

Maintenance FAQs

What If There’s a Maintenance Emergency?

An emergency exists when danger is present or property damage has occurred or is about to occur. To report an emergency, call the on-call service at 386-255-8585. Be sure to include your telephone number along with your property address in your message. Check your Tenant Handbook for additional information on turning off water, etc.

What If There’s a Basic Maintenance Request?

Maintenance requests can be made online through our website. You’ll want to be as specific as possible. We handle routine maintenance during business hours. Remember that tenants are responsible for allowing vendors access to the property.

Can I Make My Own Repairs?

We will need to approve and authorize ALL repairs that you want to make, including any cosmetic changes. Please do not make any repairs or changes without written permission from us. Your Tenant Handbook will have additional requirements on what you’ll need to submit to us.

Who is Responsible for Landscaping and Lawn Care?

Tenants are expected to care for the lawn and grounds, keeping them in as good a condition as when you took possession of the property. This may include mowing the lawn and pruning trees. Contact your property manager if there’s a problem with irrigation or sprinklers.

Moving Out FAQs

How Much Notice Do I Have to Give?

Put your notice to vacate in writing at least 30 days before you plan to leave. Once we receive your notice, we will provide you with Move Out Instructions, and following those instructions will help you to get your full security deposit back.

What Are the Move-Out Instructions?

Here’s a look at our list of requirements:

Clean the inside and outside of the property, including appliances, floor coverings and floors. We will deduct any cleaning fees that are necessary to restore the property to its pre-move in condition.
Dispose of all trash and garbage. This includes food in the fridge.
Close and lock all doors and windows.
Have any carpets professionally cleaned, and provide us with the receipt when you return the keys.
Make sure the lawn looks good. Cut and edge the grass, trim shrubs, weed flower beds and clean up the exterior and the gutters.
Provide all utility services and the mail with your move-out date and forwarding address.
Turn off the icemaker if you have one and empty the ice bucket.
Return your keys, garage door openers, and other things belonging to the property to our office. You’ll also need the “Tenant’s Return of Possession” form signed and completed.

For more information, consult your Tenant Handbook or contact us at Oceans Managing Group.

Ready to Work with Oceans Luxury Realty^®?

Whether you're a prospective tenant or a property owner, our team is here to help.

We’re happy to answer your questions and provide the support you need. From leasing to property management, we’ll guide you through every step of the process to ensure a smooth, stress-free experience.

Our Reputation, in Their Words

4.6/5

143 reviews

5 star		155
4 star		10
3 star		1
2 star		0
1 star		13
0 star		0

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Mar 12, 2026

Google - Natasha Bardiovska - Oceans Luxury Realty

Mar 12, 2026

Google - Hany - Oceans Luxury Realty

Anthony Williams is the best , very dedicated well informed about the market always respond right away with all my questions I am very happy that he is taking an excellent care of my property I wish the best for him deserves not 5 but 7 stars

Mar 10, 2026

Google - David Bell - Oceans Luxury Realty

Anthony Williams has managed the property we rent for several years. He has done an outstanding job. I've referred multiple friends and family to Oceans Luxury Realty. I know they do outstanding work.

Mar 10, 2026

Survey - David Bell, Syndicated Insurance Agency / PayGo Payroll Services - Oceans Luxury Realty

Anthony has done an incredible job managing the property we are renting. I continue to refer friends and family because Oceans Luxury Realty is professional, courteous and they get things done. Great people! 5 Stars to Anthony!!!

Mar 4, 2026

Google - Celia Allen - Oceans Luxury Realty

Anthony Williams is the best property manager. He cares for the people who rent the property, and works with them to make sure they are secure and comfortable in the properties he manages.